Technology Meet the Team
Senior Service Delivery Manager
My job is to keep clients happy by managing their accounts impeccably. I have my work cut out and I love it!
Jade graduated in 2010 and joined Harvey Nash soon after. She worked for 4 years as a Consultant, delivering contract positions at all levels for a variety of clients across all industry sectors. In 2014 she became the dedicated Senior Service Delivery Manager for Computershare, which is one of the largest UK managed services accounts held by Harvey Nash. Jade’s role at Computershare is to be the main point of contact for all managers and contractors. She is responsible for managing the relationship between the client and Harvey Nash. This involves managing the recruitment process and PSL, supporting stakeholders through market intelligence and detailed MI and maintaining continuous process improvements across the account; both for stakeholders and contractors.
Expertise: Client Engagement. Account Management. Strategic Communications. Contract Recruitment.
Office Location: Leeds