IT Leadership Meet the Team
Head of Service Delivery
I’m a member of Birmingham’s IT Leadership Practice. I offer creative recruitment solutions for your IT management problems.
I joined Harvey Nash in 2011 after graduating in History from the University of Warwick. I started out in our Professional Recruitment business as a Consultant in the IT Leadership practice where I focused on the sourcing and delivery of project and change management candidates. Having established a strong track record in delivery and gained a valuable insight into the IT & Change recruitment market, I then joined our Recruitment Solutions practice as a Service Delivery Manager supporting one of our largest contract Managed Services. My role was to oversee and manage the end-to-end recruitment process for our client as well as develop a comprehensive contractor care strategy and foster continuous service improvement. Having since led on a number of our strategic Managed Service Programmes, I am now Head of Service Delivery for a portfolio of contract Managed Services and “pop up” campaigns. As well as retaining hands on experience in supporting the recruitment process, my role is also to drive quality and best practice in service delivery and act as a point of escalation across the accounts for any service related issues.
Expertise: Business Analysis. Project/Programme Management. Headhunting. Permanent Recruitment.
Office Location: Birmingham