Anna Frazzetto's Blog

Digital Innovations and Technology Solutions

2018 Archive

3 tips for keeping the service you want despite net neutrality changes

Since the FCC voted in favor of repealing existing net neutrality rules last December, consumers and IT leaders are left wondering what's happened since, and when it will affect us and our businesses. In my new blog featured on CIO.com, I explore why we all need to pay attention, and three simple ways to do so. Read 3 tips for keeping the service you want despite net neutrality changes now.

Five Surprising Words Shaping the Future of Women in Tech

March is an important month for women. This March 8th, International Women's Day, rallies, demonstrations and celebrations around the world drew attention to the social, political and economic contributions of women and the ongoing fight for equality. As Women's History Month, March was also time many businesses and associations came together to examine progress made and progress needed. Lucky to serve on the panel of two such events--ARA Chicago's "Diversity of Thought" evening and the Women Tech Connect event at Ipreo in New York City--I was struck by how I now hear certain, and sometimes surprising, words in discussions about the urgent need to encourage and advance women in technology.

Bots and AI continue their march toward call center obliteration

AI and chatbots still remain uncharted territory for a substantial segment of the Call Center industry. In my blog featured on CIO.com, I revisit the rapidly transforming call center to look at what progress has been made, what's ahead and how much longer the call center of old can endure in the age of all-out automation. Read "Bots and AI continue their march toward call center obliteration" now.