Chief Digital Technology Officer & SVP
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Bots and AI continue their march toward call center obliteration
AI and chatbots still remain uncharted territory for a substantial segment of the Call Center industry. In my blog featured on CIO.com, I revisit the rapidly transforming call center to look at what progress has been made, what's ahead and how much longer the call center of old can endure in the age of all-out automation. Read "Bots and AI continue their march toward call center obliteration" now.