Chief Digital Technology Officer & SVP
- Bots and AI continue their march toward call center obliteration
- Is your team CX savvy enough?
- Women in Tech Who Walk on Water
- The Four Pillars of Today's Digital Leaders
- Two Ways to Put a Dent in the Women in Tech Gap
- 7 Striking Takeaways from Australia's CIO Survey Event
- Who Took the Center out of Data Center?
- What is the tech industry's responsibility to talent in the age of automation?
- DC, the Fear Factor and CDO Summit 2017
- Can We Make Tech Cool & Security Thoughtful
- Robots are not coming - they are already here
- What would a woman do about the gender gap?
- If business is great, what's keeping you up at night?
- Is Diversity Innovative? Or Is It the Reverse?
- Women, Technology & Confidence
Bots and AI continue their march toward call center obliteration
AI and chatbots still remain uncharted territory for a substantial segment of the Call Center industry. In my blog featured on CIO.com, I revisit the rapidly transforming call center to look at what progress has been made, what's ahead and how much longer the call center of old can endure in the age of all-out automation. Read "Bots and AI continue their march toward call center obliteration" now.
Is your team CX savvy enough?
It's no longer enough to have a team that knows how important CX is. You need expertise for continuous CX improvement and innovation. My full blog "Is Your Team CX Savvy Enough?" which was featured on CIO.com, will help evaluate if your business is lagging or leading in customer experience.
Women in Tech Who Walk on Water
When the stats and odds on women in tech threaten to get me down, I will always have November 15, 2017 to remember and lift my spirits. Was it a big Election Day? A rally or referendum? No. It was a Seattle ARA event sponsored by Avvo and focused on the findings of the 2017 Harvey Nash and ARA Women in Tech Survey. The night included a powerful fireside chat with three inspiring tech-industry executives: Monica Pool Knox, Global Head of Talent Optimization, Microsoft; Britt Provost, Senior Vice President, People & Culture, Apptio; and Michelle Perez, Principal, Artemis Connection.
The Four Pillars of Today's Digital Leaders
Insights from the Harvey Nash/KPMG CIO Survey & Two Highly Accomplished Tech Leaders
Each year the Harvey Nash/KPMG CIO Survey gets bigger, and better in my opinion. It's better because of the ever-richer tech leadership data we are gathering from around the globe. And it's better because our partner and sponsor, KPMG, leverages their talented network of business and technology analysts to dive deep into the findings and bring out powerful insights into the opportunities and challenges shaping the digital landscape for today's CIOs. While we have been conducting this survey, the largest of its kind, for 19 years, the 2017 survey is still full of firsts. One fitting example of these firsts is the focus of the webcast I co-hosted on November 1st with KPMG's US CIO Advisory Practice Leader, Denis Berry. and I not only had the chance to share the survey results with the audience, but also unveil what this year's survey data identified as four key pillars of digital leadership.
Two Ways to Put a Dent in the Women in Tech Gap
Employers Expand the Criteria, Women Focus on Skills
The second annual Harvey Nash Women in Technology Survey has just been released, and once again the most important takeaway is "We have to start early!" Early introductions to STEM/STEAM and strong STEM/STEAM education are powerful ways to foster a strong IT workforce according to this year's survey takers, 69% of whom said the key to getting more women in tech is encouraging them to pursue technology in high school or college. That belief likely comes from experience. The survey found that 59% of men and 44% of women entered IT through a STEM track in college. As we look at younger years, the gap between men and women who are bitten by the IT bug in even earlier years grows. The survey found that almost half of men (44%) but only 26% of women become interested in technology in high school or earlier. The difference in early tech interest is also pronounced. Twice as many men as women (20% vs. 9%) reported their tech interest began in elementary school.
7 Striking Takeaways from Australia's CIO Survey Event
For five years we have been at this. Each year we co-host the Australian unveiling of the global Harvey Nash/KPMG CIO Survey data in Sydney to a room of CIOs and tech visionaries. And after that? We then co-author this blog from opposite sides of the world. It's a fabulous ritual that allows us to both absorb and disseminate several of the powerful lessons shared by our brilliant Australian CIO panels and audiences.
Who Took the Center out of Data Center?
In her recent blog featured on APAC CIO Outlook, Harvey Nash Chief Digital Technology Officer & SVP Anna Frazzetto explores ways to maintain and improve your center of IT strength when Data Center infrastructure is transforming. Read the full blog now.
What is the tech industry's responsibility to talent in the age of automation?
Could our industry become a sector where layoffs are more prevalent than skills shortages?
The struggle to find and hire skilled tech professionals is holding at fever pitch for most businesses today. Around the world I have seen employers take inventive and sometimes aggressive approaches to finding the data, UX, cloud, security, Web, mobile and AI experts their busy IT organizations need. Most recently, a client of mine hosted a global hackathon focused on new product and service development. While the technologists who came to the event focused on the issues and innovation at hand, recruiters and hiring managers were also out in force looking to identify candidates in the unusually target-rich environment.
Continue reading Anna Frazzetto's CDO at the Center blog, "What is the tech industry's responsibility to talent in the age of automation?" featured on CIO.com.
DC, the Fear Factor and CDO Summit 2017
When the Harvey Nash/KPMG 2017 Survey was first published, I will admit I wasn't thrilled to see "Uncertainty" on the cover. While the data tells an important story of uncertainty and unprecedented change across the tech sector, I am an optimist and technologist who loves numbers, equations, and measurement. "Uncertainty" felt negative, and it felt imprecise. That was in April.
Since then I have presented the survey results numerous times, and the word "uncertainty" now feels like the fact it is. That was undoubtedly true at the inaugural Washington DC CDO Summit on July 26, where I presented the survey's data as part of a keynote address. Was the atmosphere of uncertainty, and even fear, in DC strong because of our proximity to the heart of our country's political turmoil? Was it because the tech leaders in the audience are so used to disruption that uncertainty is how we live? No, it's because we are on the precipice of the next major evolution in technology, and it's got everyone a little uncomfortable.
Can We Make Tech Cool & Security Thoughtful
ARA Seattle Starts the 2017 Harvey Nash/KPMG CIO Survey Conversation
The best part of my annual CIO Survey tour--I cross the country sharing the findings of the Harvey Nash/KPMG CIO Survey--is the questions I get. Surprising, challenging, thorough, spontaneous, bold and smart, the audience questions take the discussion to unpredicted places every time. My recent Seattle 2017 CIO Survey kickoff is the perfect example.
Robots are not coming - they are already here
Robotics and AI are presenting technologists with an opportunity to have a Steve Jobs moment.
If there is one thing the last year has shown me in my global travels and work, it's this: now is the time for CDOs to determine their grand vision for artificial intelligence and machine learning and how it will shape their business strategy. Why? Because the robots are not coming. Right now, businesses are already leveraging the cognitive abilities of self-learning and self-correcting, software-driven robots. Their arrival is not a few years or months down the road. They are already in the workplace and in our lives. For businesses to compete, now is the critical moment to both explore how AI and machine learning can take their business to the next digital level and build a plan of action.
Continue reading "Robots are not coming - they are already here" as featured on CIO.com.
What would a woman do about the gender gap?
Executives from Canada, New York and Australia respond.
The tech industry has done a lot of soul- and talent-searching in recent years to try and improve upon its dismal track record of hiring and promoting women.
According to a McKinsey & Co. study, "only 37% of workers in entry-level positions are female... and women make up only 19% of tech senior vice presidents and 15% of CEOs." Findings like those have many of the male-dominated boards and leadership teams at tech companies asking, "What should we do?"
Continue reading "What would a woman in tech do about the gender gap?" as featured on CIO.com.
If business is great, what's keeping you up at night?
Five IT issues that never sleep
Recent years have elevated the profile of IT leaders who have seen their roles at executive tables grow in prominence. Never before has technology -- how it's implemented, managed and engaged -- mattered more to business success. The good news for IT leaders is that their businesses are benefiting in big ways from the technology knowledge and insight they bring to business strategy. The challenging news is that their technology remit continues to grow, and fast. The more the business relies on technology, the more technology there is to manage. Continue reading Anna Frazzetto's full blog, "If business is great, what's keeping you up at night?" featured on CIO.com.
Is Diversity Innovative? Or Is It the Reverse?
If you work in technology for a long time, the word "innovation" starts to lose its meaning. Every idea is innovative. Every tool is an innovation. Many people feel exactly the same way about diversity. As this New York Times Magazine article argues, "diversity" is a word appropriated so much that it can start to mean everything and nothing. The watering down of both words frustrates me because, as my global work reveals to me time and again, nothing can fuel creative digital thinking better today than diversity. Here's how one globe-hopping business trip reminded me of how much we count on diverse people and ideas to fuel our digital world.
Women, Technology & Confidence
It Takes Action, Not Acting
Over the course of my technology career, I have received a lot of advice from mentors and business leaders on how to get ahead. One common bit of guidance I've heard is this: "fake it till you make it." To me, the adage always meant that I should pretend to have confidence when embracing a workplace challenge and, in time, true confidence will follow. Act confident and eventually you will be confident. As I consider findings from the recent Harvey Nash Women in Tech survey, I am reconsidering the fundamental message in that mantra, which I don't think is quite right. Perhaps "acting" is not what is important but the action itself is what matters. Should women be acting or taking action?