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Pace of digital innovation quickens; large companies struggle to keep up, says Harvey Nash CIO Survey in association with KPMG

Big data analytics jumps to No.1 in demand skill, big growth in CDO roles

SYDNEY, AUSTRALIA - May 19, 2015 - Digital innovation is dominating the agenda of Australian technology leaders, but many companies are struggling to manage it, according to the Harvey Nash 2015 CIO Survey in association with KPMG. The pace of digital and the race to innovate has left many organizations lacking an enterprise-wide digital strategy and desperately seeking to acquire the right skills. Despite efforts to close the skills gap, this year skills concerns are running at 52 percent rather than 25 percent in 2013. The demand for big data analytic skills has leapt to the number one most-needed skill, skyrocketing to almost three times higher than the next-most-scarce skill, development. Over half (53 percent) of Australian CIOs report digital disruption [change resulting from digital technologies that disrupt established business models] as a very significant change to their business, driving them to create new business models and bring new products and services to market faster than before. Globally, large companies report being at a disadvantage when it comes to digital, with only 17 percent of them saying they believe they'll do 'much better' than competitors in managing digital disruption, compared to 35 percent of small organizations. 

Only one in ten CIOs believe their organization will be unaffected by digital disruption in the coming years. After receiving a record number of responses from nearly 4,000 IT leaders from more than 50 countries and capturing more than a quarter million data points, it is believed this is now the largest survey of IT leadership in the world.

Albert Ellis, CEO of Harvey Nash Group, commented:
 "What's most striking about the results is the speed that change is happening. In the seventeen years we have conducted the survey we have never seen a new role grow so quickly as we have the Chief Digital Officer. We have never seen demand for a skill expand so quickly as we have for big data analytics. As technology increasingly becomes focused on the customer, the IT, marketing and operations teams are increasingly working together in new ways. Sometimes it creates friction, uncertainty and skills challenges, but for a CIO with the influence, connections and technical ability to bring it all together, it's an exciting place to be."

Lisa Heneghan, Head of EMA CIO Advisory, KPMG in the UK commented: "CIOs are concerned that they could lose significant market share to competitors more adept at using technology, yet despite this threat, one in four still don't have a company-wide approach to digital. Unless CIOs cement this vision, the chance of being overtaken appears a foregone conclusion.

"To get ahead CIOs need to focus on defining their operating model to support a digital business now, and driving through the cultural shift which is fundamental to success."

Additional key findings from the Harvey Nash 2015 CIO Survey in association with KPMG include:

The Chief Digital Officer growing in prominence, but the role is still evolving

  • The role of the Chief Digital Officer (CDO) is growing in importance. Thirty percent of Australian CIOs now work with a CDO, up from only five percent last year. An additional three percent of respondents said they will hire will hire a CDO in the next several months.
  • The CDO role varies significantly with organisations. Where organisations have CDOs in place, only just under half (45 percent) have that person taking full leadership of the digital strategy, with the remaining organisations preferring the CIO, CMO or CEO to take the lead.

CIOs becoming more confident in the role they play in digital

  • Reversing a trend we charted in 2012-14, marketing departments that exclusively own digital is down to 18 percent, from 37 percent last year. Conversely, the number of IT departments that own digital is on the rise, up to 18 percent, almost doubling its influence from last year. There has also been a 7 percent jump in joint ownership between both marketing and IT.
  • CIOs are enjoying a stronger relationship with marketing this year, with 40 percent rating it 'very strong', up from 33 percent last year. Where the digital strategy is jointly owned by IT and marketing the relationship is strongest, with 53 percent of CIOs rating it 'very strong'.

Accessing skills from outside the organization

  • Nearly half 42 per cent of Australian CIOs report they are increasingly using outsourcers to either free up internal resources or gain access to skills not available in-housethis compares to 21 per cent of CIOs who are looking to their outsourcers to save them money, suggesting an evolving role for outsourcers.
  • In 2015, six in ten CIOs will increase their outsourcing spend.
  • Over half (52 percent) of CIOs plan to increase their investment in offshoring this year.

Top CIO operational priorities

  • Business intelligence and analytics made the biggest jump up the priority list compared to last year, with over half (54 percent) setting it as a top priority.
  • Increasing efficiencies topped the list of CIOs' operational priorities this year, at 67 percent.
  • Improving business processesdropped in importance by 21 percent, compared to 2013.

CIOs are satisfied

  • Despite the constant challenges, complexities and changes IT leaders face, job satisfaction is climbing towards historic highs - 79 percent at either 'very' or 'quite' fulfilled. The proportion of CIOs who plan to move jobs in the next 12 months is 24 percent, down from 35 percent in 2014.

Cyber security represents a very real threat

  • Globally, over one in four CIOs (27 percent) reported their companies had to deal with major IT security incidents in the past 12 months.
  • Only 29 percent of respondents are "very well" prepared, down 1 percent from last year (28 percent).

About the Survey
The Harvey Nash CIO Survey 2015, in association with KPMG, collected data between 6th January and 19th April 2015 and represents the views of 3,691 technology leaders from more than 30 countries, with a combined IT spend of over $200bn. Of the respondents, 33 per cent identified themselves as CIOs, 9 per cent as CTOs, 32 per cent as director / VP in technology and the remaining 26 per cent were spread between a broad range of roles including CEO, COO, CDO and senior executives. For more information about the survey and to request a full copy of the results, please visit or email

About Harvey Nash

Harvey Nash has helped over half the world's leading companies recruit, source and manage the highly skilled talent they need to succeed in an increasingly competitive, global and technology driven world. With over 7,000 experts in more than 40 offices across Europe, Asia and the USA, we have the reach and resources of a global organisation, whilst fostering a culture of innovation and agility that empowers our people across the world to respond to constantly changing client needs. We work with clients, both large and small, to deliver a portfolio of services: executive search, professional recruitment and IT outsourcing.

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About KPMG 
KPMG LLP, a UK limited liability partnership, operates from 22 offices across the UK with approximately 12,000 partners and staff. The UK firm recorded a turnover of £1.9 billion in the year ended September 2014. KPMG is a global network of professional firms providing Audit, Tax, and Advisory services. It operates in 155 countries and has 162,000 professionals working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.


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