News

Harvey Nash's Frazzetto to Explore Help Desk Excellence & a Successful Sourcing Strategy at HDI 2010 Annual Conference & Expo

March 17, 2010, Orlando, Florida

After fulfilling eager audience expectations with noteworthy sessions in 2009, Harvey Nash VP of Technology Solutions Anna Frazzetto is returning once again as a speaker at the HDI 2010 Annual Conference & Expo. She will explore two topics--Help Desk Excellence and a Successful Sourcing Strategy--at the upcoming event. From March 16-19, more than 2,000 technical service and support professionals, managers, directors and executives will converge in Orlando at the Rosen Shingle Creek Resort for the premier event in the technical support industry.

In her presentation "Five Hallmarks of Help Desk Excellence," Frazzetto will identify the traits and practices that set great help desks apart from the average ones. She will present ways companies might emulate successful help desks within their own environments in order to gain significant business value from the help desk investment.

In "Creating a Successful Sourcing Strategy," Frazzetto will delve into the challenges that come with deciding to outsource IT functions. She'll share key traits and services to look for and assess as IT teams and business leaders evaluate potential outsourcing and managed service solutions providers. She will also provide a list of outsourcing engagement requirements and a number of critical evaluation guidelines and suggestions.

Register for the HDI 2010 Annual Conference & Expo online now, or for more information, contact Leslie Vickrey at lvickrey@clearedgemarketing.com or click here.

Who should attend:
CIOs, Senior IT Executives and Business Executives

What/When:
Five Hallmarks of Help Desk Excellence
Wednesday, March 17, 2010 from 10:15 - 11:15 a.m.

Creating a Successful Sourcing Strategy
Wednesday, March 17, 2010 from 3:00 - 4:00 p.m.

Where:
Rosen Shingle Creek Resort
9939 Universal Boulevard
Orlando, FL 32819