|
At Harvey Nash, we pride ourselves on being a thought leader and active participant in the IT industry. Our solutions experts are also sought-after IT authorities who speak at industry events and are members of leading IT organizations. Here you will find some of the recent IT Perspectives articles we produce on a variety of topics from offshoring and outsourcing to help desk excellence. Please enjoy and check back again soon as this library continues to grow.
Please note: All articles are PDF files. You will need Acrobat Reader 3.0 or higher in order to read them. You can download a copy from the Adobe Web site by visiting the following link.
Current Articles
The Race Back to Shore
Why is it that many businesses are moving offshored help desks back to shore? Anna Frazzetto, Harvey Nash's VP of Technology Solutions, looks at the many reasons why both outsourced and in-house help desks operate better on or very near shore.
Click here to read the full article.
Notes from Vietnam
Get a seasoned IT executive's perspective on what is quickly becoming one of the word's premier offshore locations: Vietnam. Travel across the globe with Harvey Nash's VP of Technology Solutions, Anna Frazzetto, and learn why so many top corporations are sending mission-critical IT projects to Vietnam.
Click here to read the full article.
From Old School to Off the Hook
Harvey Nash CIO, Alastair Behenna, explores how communication has become convergence and the resulting opportunities it offers people and businesses.
Click here to read the full article.
Is IT Just Another Utility?
Harvey Nash CIO, Alastair Behenna, analyzes one of the most provocative and important questions facing IT leaders today: Can IT be a competitive advantage or is it simply another utility?.
Click here to read the full article.
A Look at the Frontlines of Offshore Development
As offshoring continues to become a growing practice for IT departments worldwide, Harvey Nash offers insight into how the industry has grown and looks at today's top offshoring regions.
Click here to read the full article.
Five Hallmarks of Help Desk Excellence
Is your help desk a world-class help desk? Find out now by reviewing the five hallmarks of help desk excellence with Harvey Nash. From leadership to training to process excellence, explore the best practices that lead to a highly satisfied clientele and highly successful help desk operations.
Click here to read the full article.
The Great Service Debate: Can Online Support Match Phone-based Support?
An analysis of how online support compares to traditional phone-based help desk support, this article looks at services from both the business' and customers' perspectives.
Click here to read the full article.
Guide to Evaluating Outsourcing Providers
There are several critical factors any business must consider when analyzing the capabilities and solutions of various outsourcing providers. This article is a guide for evaluating potential outsourcing engagements and a tool for businesses looking to ensure their BPO providers are delivering the value and results required.
Click here to read the full article.
|
