Infrastructure Management & Maintenance

Harvey Nash takes on the full management of critical IT infrastructure functions, such as data center operations, help desk services, production support and LAN administration. Assuming day-to-day responsibility of these functional areas and the personnel who manage them, Harvey Nash continually improves performance and increases cost savings using carefully defined and monitored service level agreements.

Harvey Nash infrastructure solutions areas include:

• Tier 1, 2 & 3 Help Desk Support
• Break-fix Laptop Repair
• Desk-side Support
• Data Center Operations
• NOC Administration
• LAN Administration
• Production Support
• Tape/Print Operations

Advantages of Harvey Nash Infrastructure Services:

Defined, Measurable Performance

Able to precisely manage IT resources, processes and tools, Harvey Nash effectively manages and maintains client-defined service levels. Daily, weekly and monthly, Harvey Nash measures and reports performance metrics to clients, ensuring service levels are always met or exceeded.

Value Improvement Program

We have built a Value Improvement Infrastructure Services approach. Through reporting and quality assurance measures, the program formalizes Harvey Nash’s commitment to continually identify new areas for reducing costs and enhancing operations.

Proprietary Tools for Achieving Success

Harvey Nash utilizes proprietary tools, best practices and well-defined methodologies to precisely determine the number of resources needed to support an IT environment or function. Using careful calculations and our rich understanding of IT operations, we are able to keep talent costs to a minimum while building optimal, highly skilled teams that are able to meet and surpass service level agreements.