Harvey Nash's Anna Frazzetto to Present at HDI 2014 Conference & Expo
April 2, 2014, Gaylord Palms in Orlando, FL
Technology continually restructures the workplace; the tools we use at work today look and behave very differently from those we were using just five years ago. The skills of today's help desk professionals must evolve and expand to keep up with the pace of innovation. They must be more than technically competent: they must be gifted business communicators who are able to navigate and leverage a wide range of tools to quickly address their clients' needs. In this presentation at the 2014 HDI Conference & Expo, Anna Frazzetto, Harvey Nash's MD & SVP of International Technology Solutions, will outline the skills needed to succeed in a workplace that's been reshaped by mobile technologies, social media, Big Data, and collaboration tools. Learn how the typical standards of service and technical skills have changed and which skills matter most right now.
HDI 2014 Conference & Expo, April 1-4, 2014, Gaylord Palms in Orlando, FL
Session Block: 209
Track: Technology in Action
Date: Wednesday, April 2, 11:30 am -12:30 pm
Session Title: Fast-Moving Technologies and the Service Desk Response