A Happy Hybrid Help Desk

Sean Gilligan with the Innovation and Efficiency Management office at Harvey Nash USA and Anna Frazzetto, VP Technology Solutions at Harvey Nash USA, recapped a recent Harvey Nash Webinar on how to get the best of both the outsourcing and in-house worlds in help desk management. Anna shared her “Five Musts” for successfully implementing a hybrid model

Click the  'Play' button below to hear the A Happy Hybrid Help Desk podcast.