Articles
The Big IT Question: Have IT Leaders Lost Influence?
Findings from the Harvey Nash USA 2007/08 CIO Survey reveal a decline in the strategic involvement of IT leaders, as well as a decline in those reporting directly to the CEO. This article examines the reasons for the decline and...
Rules Engines: An Overview
Rules engines simplify applications by separating business policy or rules logic from process, infrastructure and presentation logic. TechDiscovery's Enterprise Architect, Bill Stoddart, and CTO, Craig Guarnieri, explore the various levels and capabilities of solutions available in the market today, present...
From IT Leadership to Business Leadership
Insights for IT Executives on Becoming Influential Business Leaders Sam Gordon, Harvey Nash's Executive Search CIO Practice Director, discusses important IT leadership issues with Wayne L. Anderson, author of the book Unwrapping the CIO: Demystifying the Chief Information Officer. In...
Profile of Harvey Nash CEO, Albert Ellis, Recruiter Magazine
Recruiter, the UK's premier recruitment magazine, offers a profile of Harvey Nash's senior-most executive leader, CEO Albert Ellis. The article explores his personal career path as well as his insights into the recruitment industry as a whole, from skills migration...
The Toughest Integration Challenge: Exploring the Ongoing Struggle to Integrate IT with the Business
In this article, Harvey Nash business leaders and several CIO experts tackle the complicated subject of integrating IT with the business organization. Learn how leading businesses have overcome their integration challenges....
Offshoring Realism
Harvey Nash's VP of Technology Solutions, Anna Frazzetto, explains how businesses have cleverly adjusted their IT offshore expectations and programs in order to achieve greater business results and greater IT efficiency....
The Great Service Debate: Can Online Support Match Phone-based Support?
An analysis of how online support compares to traditional phone-based help desk support, this article looks at services from both the business' and customers' perspectives....
A Guide to Evaluating Outsourcing Providers
There are several critical factors any business must consider when analyzing the capabilities and solutions of various outsourcing providers. This article is a guide for evaluating potential outsourcing engagements and a tool for businesses looking to ensure their BPO providers...
Five Hallmarks of Help Desk Excellence
Is your help desk a world-class help desk? Find out now by reviewing the five hallmarks of help desk excellence with Harvey Nash. From leadership to training to process excellence, explore the best practices that lead to a highly satisfied...
Notes from Vietnam
Get a seasoned IT executive's perspective on what is quickly becoming one of the world's premier offshore locations: Vietnam. Travel across the globe with Harvey Nash's VP of Technology Solutions, Anna Frazzetto, and learn why so many top corporations are...
Is IT Just Another Utility?
Harvey Nash CIO, Alastair Behenna, analyzes one of the most provocative and important questions facing IT leaders today: Can IT be a competitive advantage or is it simply another utility?...
The Race Back to Shore
Why is it that many businesses are moving offshored help desks back to shore? Anna Frazzetto, Harvey Nash's VP of Technology Solutions, looks at the many reasons why both outsourced and in-house help desks operate better on or very near...
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