SUNGARD

	We have a strong working relationship with Harvey Nash, not just with senior management, but also with the supervisor and operations levels. It’s a testament to their proficiency and professionalism.
	Leonard Guddemi, vice-president of North-east operations, SunGard Availability Services

SunGard Availability Services was looking for a partner to help manage its New Jersey tape operations staff for a special highavailability engagement that involved several clients. It didn’t need to go far. Lou Messercola, Harvey Nash market vice-president, had developed long-standing relationships with some of the key management at SunGard and seized the opportunity to showcase the managed services capabilities of the firm.

Messercola engaged SunGard’s New Jersey team to develop and present the solution. Leveraging Messercola’s knowledge of SunGard’s business and the team’s combined managed services experience, they were able to create a value-added proposal that immediately got the attention of the SunGard IT management team.

According to SunGard’s Vice President of North-east Operations, Leonard Guddemi, Harvey Nash’s extensive knowledge of SunGard’s business and its strategic approach to supporting managed services are the reasons Harvey Nash won the multi-year engagement.

“Harvey Nash showed that they understood our needs and presented the right level of thought leadership, creativity and flexibility that gave us confidence we were choosing the right partner,” says Guddemi.

In September 2005 Harvey Nash took onsite management responsibility for SunGard’s New Jersey tape operations staff for this special high availability engagement.

The staff includes an onsite managed services supervisor, a team leader and ten tape operators. The Harvey Nash operations team took steps to ensure that the transition to their organisation was as smooth as possible,
without disruption to SunGard operations.

To date, Harvey Nash has exceeded all service-level agreements
with SunGard for its tape operations unit.