BPO Services

BPO reduces back office costs and releases management time and energy to allow clearer focus on core business. More and more companies are recognising that cost cutting is not the only benefit. Companies that outsource business functions that do not directly contribute to their bottom line are able to spend more time building their core business and less time worrying about administration

Data Capture

The service can capture data from a wide range of media, including microfiche, and our established data entry, testing and quality assurance processes deliver accuracy levels in excess of 99%.

Once the data is captured our team can carryout data analysis and entry to enable form processing, data indexing, database marketing, direct mail campaigns, market research etc.

Digital Archiving Services

We specialise in digitising newspapers, magazines, legal, scientific, technical and medical journals and other archives into suitable formats for on-line publication. Data is captured by OCR or by manual data entry and encoded to clients archive standards.

XML/SGML Services

The service can convert media rich, unstructured paper or scanned documents into powerful XML files. We use and modify a variety of third party encoding standards. Our services include: the analysing of data, developing/modifying DTD/Schema, writing conversion specifications, pre-migration data cleansing, SGML/XML encoding, proofing, validation and QA audits.

PDF Conversion Services

Many clients require paper documents or scanned images to be converted to full text searchable PDF files. Using de-skewing, de-speckling and other image clean up techniques we convert existing documents into legible PDF documents retaining the original format with all fonts, links, and images intact.

Transaction Processing

The centre offers client specific outsourced transaction processing services that are flexible, modular and scalable. Our expertise and experience enable us to provide a wide range of end–to-end transaction processing services, such as:

• Customer loyalty programs

• Customer retention programs

• Applications/Claims processing

• Accounts Receivables/Payables

• Accounts Reconciliation

Contract Abstraction

Real Estate and related assets are one of a company’s largest operating expenses. There is a growing need for analysis of contracts and the subsequent abstraction of key clauses to an online database.

Our team are able to analyse large contracts, abstract the required information and enter the data. Our team has been analysing complex US property lease contracts, delivered as scanned images, and abstracting the required information into an online database.

Call Centre

We have Vietnam’s first dedicated third-party call centre which combines advanced integrated telecommunications and database technology with inbound and outbound telephone services. The environment allows our professional staff to handle direct marketing, customer relationship management (CRM) and market research support functions as well as customer care and database creation projects.

Our services include:

• Telemarketing, lead generation, database creation/ validation services

• Customer Support, Help Desk and complaint handling services

• Customer Relationship Management services

• Market Research Support services

• Product launch, market education and channel communications

Payroll Management

The requirement for Human resources business process outsourcing (HR BPO) is growing as companies look for ways to cut costs, save time, and improve services to employees. Our team acts as an extension of your own HR team to relieve you of routine tasks.

Our HR BPO Services include:

• HR Administration and Payroll services

• Social & Medical Insurance and Regulatory reporting services

• Personal Income Tax finalisation & reporting services

• Benefits Administration service