The employees of Deutsche Post World Net share common values and a strong corporate culture. To us, our corporate values represent a responsibility and a challenge. We view ourselves as members of society, and this attitude is reflected in the responsibility that we assume for people and the environment. In our dealings with employees, customers and business partners, we hold to the highest ethical standards.

Challenge and Guidance: Our Seven Corporate Values

1 - To deliver excellent quality

• Our core business is to deliver excellent service - for any product, at any time, at any place.
• We provide worldwide door-to-door services ("old integrator") as well as comprehensive solutions ("new integrator").
• We improve our services based upon the demands of our customers in our national and international markets.
• We continuously challenge and improve our structures and production processes.

2 - To make our customers successful

• Customer satisfaction is the No. 1 factor of our Group's success.
• Our customers' success is our success. We strive to establish long-term business partnerships with our customers. These partnerships will result in long-term success for both sides.
• We have the best possible knowledge of customers, markets and competitors, and are therefore the trend-setters in the market.
• Our activities are governed by our knowledge of the global and local requirements of our customers and markets.

3 - To foster openness

• We think globally, act locally and respect different cultural values in the countries where we operate.
• Transparency helps us promote integration and, in turn, the success of the Group.
• We make decisions based on facts and analyses. To do so, we use the combined knowledge of our Group in all our locations and units, and the expertise of all our employees at all times.
• We learn from successes and failures, from internal and external best practices, from every single employee.

4 - To act according to clear priorities
Clear priorities shape our actions:

1. The success of our customers.
2. The success of our Group.
3. The success of each organizational unit and the success of each individual.

To act in accordance with these clear priorities requires outstanding cooperation among all parties, internally as well as externally.

5 - To act in an entrepreneurial way

• Entrepreneurial conduct constitutes the spirit of our Group. We demand and promote individual responsibility.


• Excellent people are the key to our success. We welcome motivated and loyal employees who strive for top performance. One of our core responsibilities is to recruit, develop and retain such employees in the long term.


• We require our executives to be top achievers who act as role models both in their professional and personal conduct.


• We recognize and reward individual performance and economic success in line with local best practice standards.

6 - To act with integrity internally and externally

• Integrity determines the way we work within the Group as well as our conduct toward our business partners, shareholders and the general public.
• Each employee has the opportunity for personal development according to individual performance - regardless of gender, religion or culture. We do not tolerate any form of discrimination.
• Each executive respects each employee's personal dignity and personality, and is responsible for creating an atmosphere of mutual trust within the team.
• Executives delegate tasks effectively. But, they remain responsible for the results.

7 - To accept social responsibilities

• We are committed to goals that generate benefits for the communities where we work.
• We respect the traditions, structures and values of the countries where we operate.
• The protection of our environment is part of our corporate strategy.
• We promote our employees' social commitment.