Deutsche Post World Net is the world's leading logistics group. The company’s workforce of more than 500,000 employees is present in more than 220 countries and territories on five continents. With the bundled logistics competence of the brands DHL, Deutsche Post and Postbank, the group offers a broad portfolio of integrated services and custom-tailored and customer-focused solutions for the management and transport of goods, information and payments worldwide. Financial strength, familiar brands with a clear selling proposition, employees and executives with international expertise, and a global network - those are the company’s strengths and the pillars on which to build a continued profitable growth.

Deutsche Post World Net provides national and international services in five divisions under three brand names. As a German stock corporation, Deutsche Post has a dual management and supervisory structure. The Group is managed by the Board of Management whose members are appointed for a maximum of five years by the Supervisory Board, the Supervisory Board advises the Board of Management and oversees its management activities.

The Group generated revenue of 60 billion euros in 2006. With currently some 500,000 employees in more than 220 countries and territories. Deutsche Post World Net is one of the biggest employers worldwide.

Five segments, three brands

Deutsche Post World Net is subdivided into five divisions. The functions of Group management are performed at the Corporate Center. The divisions are responsible for business operations and constitute the reporting segments as required by International Financial Reporting Standards (IFRSs). They are managed by separate, centralized divisional headquarters.

More information about the individual division can be found here.

Our Markets
Deutsche Post World Net operates worldwide and is represented in over 220 countries and territories, including all major economic regions. An overview of our locations can be found on the corporate website

GlobalAir freight market - value: €19.8bn
Ocean freight market - value: 22.9m TEUs
Contract logistics market - value: €179bn
Cross-border mail market - value: €10bn

USA US CEP 2) market, - value: €48.7bn
US mail market, - value: €53.6bn 3)

Europe CEP market 2), 4), - value: €29.6bn
Mail market outside Germany, - value: €45bn
German mail communication market, - value: €6.7bn
German banking market, - value: €177bn

Asia CEP market 2), - value: €21.2bn

Corporate Strategy

First Choice for our customers
Most of our business is network-driven. The structure, reach, and cost of a network are driven by the targeted level of service quality, while its profitability depends on capacity utilization. The aim of our Group-wide First Choice program is to establish customer focus within our company in such a way that it generates profitable organic growth.

We aim systematically to improve our performance and to use it as a tool to foster even greater loyalty among our customers. At the start of 2007, the program was launched throughout the Group: In the next two years, it will encompass over 5,000 individual projects focused exclusively on improving our quality even further. The goal is to provide first-class services in all key areas in which we are in contact with our customers, thus enhancing our Deutsche Post, DHL and Postbank brands and boosting our performance.

Dedicated employees
In the service industry, the conduct and attitude of employees determine the success of a company's business. For this reason, we have devised special training programs in which employees at all levels will take part. We aim to bring home to them our aspiration of not just meeting customers' expectations, but actually exceeding them. Alongside intensive training courses, the program comprises a Group-wide rewards and incentive system.

Global networks
As a leading logistics service provider, we can achieve benefits for ourselves and our customers by bundling volumes. The resulting economies of scale benefit our customers with shorter transit times and lower unit costs. Networks have to be adapted to the global flow of goods, the competitive landscape and shifting customer requirements all the time. Here, we pay special attention to the intercontinental air express business. In the coming years, DHL will strengthen its leading position on the route between Europe and Asia and expand overnight delivery between Europe and the USA. In addition, we will boost our transport capacities between Asia and the USA. We took a step toward this goal with our stake in Polar Air.

Organic growth
Globalization is the growth driver in the logistics industry. Thanks to our strong presence in intercontinental trade as well as in emerging economies - including Asia, Eastern Europe, the Middle East and Latin America - we are able to fully utilize our networks and gain market share.

Yet globalization also has its downside. International companies must face the competitive pressure exerted by new market players and take ever greater risks. In order to meet these challenges, they need a logistics partner with the expertise it takes to operate their value chain reliably and cost-effectively and we have taken strategic steps to position ourselves accordingly. We serve our major customers through a dedicated account management organization, Global Customer Solutions. Our success proves this formula right: An increasing percentage of customers are requesting services from not one but several of our divisions.

Services for private and corporate customers
Both private and business customers benefit from our experience, the sophisticated technology in our mail sorting centers and our close relationship with our customers. We offer private customers timely products and services that go well beyond the mere shipment of letters. For business customers we develop tailor-made solutions. We are professional partners in all of our brand areas. And in association with our specialist subsidiaries we provide a range of services that responds to the pulse of our times. The satisfaction and success of our customers are always central to the work we do. As many as 100 companies have already chosen to outsource the complete handling of their internal mail processing to Deutsche Post's Inhouse Service.

Our employees are the key to the expansion of our unique market position and ensure that we continue to advance our offering - with a lot of dedication and a high level of training. Deutsche Post AG is one of Germany's leading employers.

Market position and future development

Every day we move more than 70 million letter items. The direct marketing section in particular is ensuring high growth rates. The company is therefore excellently positioned. In the letter mail sector, Deutsche Post is the leading service provider in Europe, in the area of direct marketing we are the market leaders in Germany. Our reference point in all of this is provided by the wishes of our customers - and we know our customers really well. In our outlets we have around 685 million instances of customer contact every year.

Subsidiaries
Our strong subsidiaries are a major factor in our success in domestic and global competition.

• Deutsche Post Adress GmbH & Co. KG
  Updating of both small and large address databases.
• Deutsche Post In Haus Service GmbH
  Customized services for the outsourcing of mail handling.
• Deutsche Post Com GmbH
  Mail system solutions for your business and marketing communications.
• Deutsche Post PrintCom
  Mail preparation based on print data - for large-volume correspondence.
• Deutsche Post Direkt GmbH
  Comprehensive fulfillment services in the area of parcel logistics.

Quality - reliable, fast, safe
Top-notch quality has number-one priority in our value system. Our highly motivated and well-trained employees transport 72 million letters a day - reliably, fast and safely six days a week, including Saturday!Mail transit times: The best in Europe

The transit time for letter mail is perhaps the most important criterion for measuring the quality of a postal operator. An international comparison places Deutsche Post at the very top with winning transit times. More than 95 percent of all letter mail arrives at the final destination, i.e. the addressee, only one day after posting.* This boils down to an average transit time of 1.05 days! Find out the transit times for your region.Quality management: Quality is no accident
The fact that we not only live up to our high standards but are continually improving our results is not coincidental. We employ professional quality management to guarantee our winning results.

Market Position

Our mission
We not only want to be the biggest logistics company in the world, but also the best. We will use First Choice to focus our business even more on our customers, thus further enhancing customer satisfaction.

We are ideally poised for the future. Financial strength, familiar brands with a clear selling proposition, employees and executives with international expertise, and a global network - those are our strengths and the pillars on which to build our continued profitable growth.