IT Services Management & Managed Services

For many of today's companies, the need to buy in the services of external IT providers is a fact of life. Such services are usually delivered by an assortment of providers rather than a single outsourcing company, making it difficult for the client to maintain an overview of procurement, coordination and spending on external IT services. Added to this, the procedures governing internal purchasing and other processes may be fundamentally different from those related to IT contracting.

Harvey Nash IT Services Management is a methodology that adopts an integrated approach to tracking a company’s requirements for external IT services and aims to optimise cost savings sustainably.

Cost savings of up to 25 per cent of the total volume can be achieved following a focused assessment and analysis of all processes and standards. Individual business areas can also be evaluated and optimised using the same methodology.

Scope of analysis

Depending on the area to be analysed, Harvey Nash IT reviews the following factors; Suppliers who provide external IT services, Terms and conditions offered by external IT service providers and contractual history, Individual external IT services and their credentials, Contracts and contract management, In-house processes, External processes, Links between individual process chains, Workflows, Application and use of tools, Awareness of targets and procedures, Costs (including hidden costs).

Managed Services

Harvey Nash Managed Services strikes a balance and allows you to either fully or partially out-task your external IT service operations and associated processes. Thanks to our collective expertise and consultancy portfolio, we are able to deliver cost-effective, efficient business solutions that comply with rigorous quality standards. And it goes without saying that our bespoke client solutions factor in our experience and know-how in IT services management. Managed Services can be operated either independently via defined processes or on the basis of an existing, tried and tested Internet platform that can be expanded to produce a comprehensive marketing platform.

Managed services may include: Procurement and management of external IT services, Procurement and management of permanently employed IT professionals, Contract management, Operation of an Internet platform or forum for procurement and recruitment, Managing suppliers and/or external IT service providers.

Additional consultancy services

Thanks to our broad range of expertise and modular methodology we can also provide consultancy services and support for areas outside the overall project, for example: Documenting technical and professional skills, e.g. for procurement of external IT services, Technical benchmarks for external IT services, Registration and evaluation of suppliers and external IT services bought in by the company